Return Policy – Nectar Flower Shop Nairobi – Delivery & Service Policies
At Nectar Flower Shop Nairobi, our refund and return policy lasts until delivery is confirmed. We are dedicated to delivering beautifully arranged, fresh flowers with unmatched customer service. Whether celebrating a special moment or sending a thoughtful gift, we aim to make your experience smooth, reliable, and memorable.
Your satisfaction is our top priority, and we go the extra mile to ensure that every order meets your expectations.
🛵 Return Policy – Delivery Policy
Free delivery within Nairobi CBD
KES 500 delivery fee for areas within Nairobi (outside CBD)
KES 1,500 delivery fee for locations outside Nairobi
Same-day delivery (within 0–3 hours) in Nairobi & nearby areas
Next-day delivery to major towns across Kenya
🛒 Ordering Policy
Please place your orders on our website: www.nectarflowershop.com
Place orders at least 12 hours in advance
Changes or cancellations must be made 12 hours before the delivery time
🌸 Quality Guarantee
We use only the freshest flowers in all arrangements
If you’re not satisfied with your order, contact us immediately
We’re committed to resolving any concerns quickly and professionally
🔄 Return Policy and Refund Policies
If you received the wrong item or are not satisfied, please reach out to us as soon as possible
Items must be returned in the same condition as received
For refunds, shipping charges will be deducted
We will coordinate the best way to return your payment
💐 Thank you!
Thank you for choosing Nectar Flower Shop Nairobi.
We guarantee 100% freshness and exceptional service with every order.
📞 Contact us: +254 724 906221
🌐 Visit: nectarflowershop.com